§ Treating Customers Fairly (TCF) is implicit in the Riverside brand - to utilise our extensive experience in the general insurance industry to personally advise and assist our clients with all their insurance needs.
§ This tenet is core to our culture and the ethical way that our people behave and conduct business.
§ In setting our commercial objectives, we will always take account of our principles of TCF.
§ We undertake to monitor market and product changes to ensure the continued appropriateness of our recommendations.
§ We will support all staff with their continuous professional development to ensure their expertise and skills are current and relevant to the service they provide to our customers.
§ We will provide to the client information about the benefits, risks and costs associated with each policy and help them to understand what they can reasonably expect.
§ We will provide this information in a way that aims to be clear, fair and not misleading. We will pay due regard to our customers' needs in a timely way.
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§ We will honour the promises we have made to our customers.
§ We will identify common underlying causes of complaints and take action to eliminate the causes, so preventing recurrence.
§ We will manage any potential conflicts of interest to ensure that they do not lead to customers being disadvantaged.
Riverside Insurance Brokers
———— commercial insurance with a personal touch ————
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